Delivery

Our Delivery Policy outlines the process, costs, and estimated delivery times for your order. We encourage you to read it thoroughly to understand how we manage deliveries and shipments.

1. Order Processing Time

  • Ready-Made Garments:

    Ready-made garments are typically dispatched within 1-2 business days of receiving the order.

  • Handmade to Order Garments:

    Our handmade garments are intricately crafted to your specifications and may take up to 10 weeks to be completed and ready for dispatch.

Each product’s status (ready-made or handmade to order) is clearly listed on the individual product page.

2. Delivery Services

  • We utilise Royal Mail for our standard delivery services.

  • DPD is our partner for express delivery services, ensuring faster and more reliable delivery.

3. Delivery Costs

Delivery costs are calculated at checkout based on the weight of the package and the delivery location. You will have the opportunity to review the delivery costs before completing your purchase.

4. Delivery Times

  • Standard Delivery:

    Please allow 2-5 business days for standard delivery within the UK. Delivery times may vary, especially during peak periods.

  • Express Delivery:

    Express delivery options are available for expedited shipping, typically arriving within 1-2 business days within the UK.

5. International Shipping

We offer international shipping options, with costs and delivery times calculated at checkout based on the destination. Please note that customers are responsible for any import taxes, customs duties, and fees levied by the destination country.

6. Tracking Your Order

Once your order has been dispatched, you will receive an email confirmation containing your tracking number, allowing you to monitor the delivery status of your package.

7. Delays

While we endeavour to ensure timely delivery of all orders, delivery times are estimates and delays may occur due to unforeseen circumstances such as adverse weather conditions, customs clearance, or high order volumes, especially during peak seasons. We appreciate your patience and understanding in such events.

8. Contact and Support

If you have any questions or concerns about your order or our Delivery Policy, please contact us at hello@diamante-cherubs.co.uk.

9. Changes to Delivery Policy

Diamanté Cherubs reserves the right to amend this Delivery Policy at any time. Any changes will be posted on this page, and it is the customer’s responsibility to review this page periodically for updates.

10. Acceptance of Delivery Policy

By placing an order on www.diamante-cherubs.co.uk, you agree to this Delivery Policy.